https://www.digitrack.com.br – Digitrack – best way to mobilty

Excellence in field team management Digiteam monitors and optimizes the allocation of professionals in external activities

Digital transformation

Collection and digitization of information in the field, providing more results in less time.

Productivity and efficiency

Increase in the number of calls with the same resources. Artificial intelligence to design performance.

Satisfied clients

Speed and efficiency in the results to the client, increasing satisfaction and loyalty. CS by mobile channel.

Simplicity and efficiency Improvement in the management of your field team

We offer a platform to manage external activities, monitor real-time agent performances, organize service flows, and record every detail of customer service. Thus, your company optimizes time and costs, enhances the application of resources and increases customer satisfaction.

Control and planning of external service demands
Definition of the best routes for customer service
Dimensioning of the time for solving demands

Integration

Agility in the integration with organization’s digital platforms. Joint action with the CRM and ERP solutions already available in your company.

Planning and dispatch

Setting goals and results through algorithms. Dispatch manually or automatically

Analytics

Track the real time action of your teams and get accurate performance indicators.

Learn more about the Digiteam Watch the video and discover how to improve your management’s results

Still have questions about the Digiteam? Then check out the Frequently Asked Questions (FAQ).

TEAM Senior professionals skilled in Field Service, mobile development, sales and implementation of tailor-made solutions for each client. Meet our team:

Julio Cesar de la Guardia OPERATIONS DIRECTOR – FOUNDER

Twenty years of IT experience, focused on artificial intelligence directed towards solutions for mobile platforms. PMP Certificate – 2003. Computer Engineer – 1996 (Havana, Cuba)

Eduardo Tsuyoshi Ochiai BACK-END ARCHITECT

Specialist in mathematical algorithms and programming. Master’s in Applied Mathematics from USP – 1994. Graduated in Physics from USP’s Institute of Physics – 1991

Alejandro Planos González MOBILE ARCHITECT

Senior developer for web and mobile. Master’s in Information Management – 2015 (Havana, Cuba). Graduated in Computer Science (Summa Cum Laude) – 2008 (Havana, Cuba)

Hingrid Araújo QUALITY ANALYST

Student of Systems Analysis and Development (Unicesumar), responsible for customer support and mobile and web system tests.

Luiz Claudio Bispo Alves COMMERCIAL DIRECTOR

Since 1986, acting with sales for large companies and governments. International experience in trade missions, trainings and seminars in the USA, Europe and Asia. Certified by Microsoft since 2001 – MCSD.

Daniel Borroto Bazan BACK-END ARCHITECT

Senior developer of information systems. Graduated in Computer Science (Summa Cum Laude) from University of Informatics Sciences – 2008 (Havana, Cuba)

Marcio Dantas MOBILE ARCHITECT

Senior mobile developer for multiplatform. Specialist in Mobile Application Development by IESB. Graduated in Information Security, 2013.

Thiago Farias QUALITY ANALYST

With 6 years of IT experience. Bachelor’s Degree in information system, Faculty FACNET-Anhanguera-2013, CTFL-AT Certification.

Service orders complete

Each service order attended well and within the deadline is important to us! That’s why we present them to you with pride.

Visits made

Everyday, each service provider receives a list with clients to attend, which are registered so you can keep up with your team’s performance.

Happy clients

We love satisfied clients! And they will increase with Digiteam in your company.

FAQ

Here at the Frequently Asked Questions session, you will find the main questions from our customers, arranged in a way that make it easy to understand. We organized this session, so you will know everything you need about Digiteam! However, if there is any question left, please, contact our team. It will be a pleasure to meet you!

What is Field Service Management?

Consists of sending technical professionals to locations indicated by customers to provide services, that are usually installation, repair or maintenance, among others. In some businesses there is a service level agreement (SLA) to be respected by the supplier. Teams can be own or outsourced. Usually, a fleet of vehicles is involved.

Can I integrate my company’s systems with Digiteam?

Yes, you can integrate with your organization’s systems, such as CRMs or ERPs. Our solution has a modern interface layer to provide data to your systems and is also capable of extracting and importing data.

Is it possible to have a demo of the solution?

Of course, contact us and we will evaluate your needs.

In what kind of mobile devices can I use the application?

The field agent’s module works in devices with Android operating system. It can be a tablet or smartphone, either one that fits better with your business’ needs.

What are the minimum requirements of the mobile device?

Android 4.0 (or higher), 2GB RAM

5-inch Touchscreen

Resolution of 1280×720 pixels

Internal Memory 16 GB

Optionally, we recommend having a charger and Car Mount.

What do I need to “install” the solution?

Our business model allows you to install or deploy the solution both in the cloud and on-premises of your organization’s infrastructure.

Either way, you do not have to worry about it, because we will take care of everything.

What is the minimum number of teams recommended to use Digiteam?

We understand that organizations with, at least, 20 teams can get the benefits of operational efficiency with the deployment of our platform.

What criteria did Digiteam consider when it came to routing work orders?

We adapt complex algorithms (TSP and VRP) that propose an optimized distribution of tasks, considering criteria such as: priority, SLA, shortest path, among others. The dispatch routine can be manual or automatic depending on the business’ needs.

Of course, we understand that your business may have particularities and we are willing to work for Digiteam to adapt to them.

Do I get real time information on the status of service orders?

Yes, but your field team will need a mobile data channel (3G, 4G etc.) to transmit this information in real time. Depending on your operation area, there are locations without cell coverage, but don’t worry, because the application is prepared to work without connection (offline). As soon as your team enters a cell coverage area or a wireless network (Wi-Fi), the data will be synchronized

Can I use Digiteam for teams of subcontracted companies?

Yes, we have a configurable structure of units that allow your company to define regions and types of services for each kind of subcontractor. You will see the operation as a whole, and each service provider will only access the data related to the service orders associated to them.

I have a mobile application that my clients use, can I integrate with Digiteam?

Your application may create demands or service orders, directly on the platform, using our integration layer (APIs). Additionally, we can offer a development kit (SDK) to make this integration a less traumatic process.

How long does it take to deploy the solution within my organization?

Depends mainly on the size of your operation (amount of services to be configured, forms and training) and the number of integrations with your current systems, such as CRMs and ERPs. In general, it can be considered a period between 2 and 6 months.

CLIENTS Meet some of our clients, very satisfied with Digiteam

Each client represents a new challenge. Quality in service, efficiency, reduction in deadlines and exceeding expectations have been part of the results delivered to our customers. Contact us and we will show you how our solution will make a difference to your business.